How does it work?

Eureka by Phone service gives you account information 24 hours a day, 7 days a week from a touch-tone phone.

 

How do I get started?

The first time you call Eureka by Phone at 1-866-725-5413, you will use your social security number and the number of the account you’re inquiring about. You will be asked to select your own PIN (Personal Identification Number) for each account for future access.

 

Business customers will use their federal tax ID number to set up access.

 

Features

* Account balances
* Most recent deposits
* Most recent withdrawals
* How much interest your account has earned
* Interest rate and maturity date on certificates of deposit and individual retirement accounts
* Payment information on consumer loans or mortgage loans
* Transfer money between accounts
* Change your Eureka by Phone PIN (Personal Identification Number)

 

What are my options?

Press 1 to inquire about account balances
Press 2 to transfer money between accounts
Press 3 to hear current rate information
Press 4 to change your PIN

Press 5 to hear local community announcements

Press 6 for office locations and hours

 

Option 1 - To Get Account Balances

Press 1 for checking and money market account information*
Press 2 for savings account information
Press 3 for certificate of deposit and individual retirement account information
Press 4 for mortgage loan information
Press 5 for consumer loan information

Press 6 for commercial loan information
Press * to return to the previous menu

 

How to identify your account number for Eureka by Phone:

 

1) Checking Accounts: The standard check has a series of numbers on the bottom of the check. These numbers are set in three groups, which are separated by special symbols and spaces.

The first group of numbers is the Eureka Bank routing number 243073616, the third group of numbers is usually the check number and should match the number printed in the top right corner.  The middle group of numbers is the account number. The account number will consist of 10 digits and begin with "01".

 

2) Savings Accounts: Your savings account number will consist of three parts; the first two will be the branch number (which is "01"), the second two numbers indicate the account type (which is "00" for passbook savings accounts), and the remaining numbers are the actual account number printed on your passbook.

 

3) CDs and IRAs: Your CD or IRA account number will consist of the branch number ("01"), the account type (is the first two digits on your actual certificate of deposit) determined by the term of the CD or IRA) and the actual number of the CD or IRA.

 

Option 2 – To transfer money between accounts

Press 1 to transfer from your checking account

Press 2 to transfer money from your savings account

Press * to return to the previous menu

 

Option 3 – To hear current rate information

Press 1 for Deposit rates

Press 2 for Loan rates

 

    After your Press 1:

    Press 1 for Checking & Savings Rates

    Press 2 for CD & IRA Rates

    Press * to return to the main menu

 

    After your Press 2:

    Press 1 for Consumer Loan Rates

    Press 2 for Mortgage Loan Rates

    Press 3 for Home Equity Rates

    Press * to return to the main menu

 

Option 4 - To change your PIN numbers

Press 1 to change your checking account PIN

Press 2 to change your savings account PIN

Press 3 to change your CD or IRA PIN

Press 4 to change your mortgage loan PIN

Press 5 to change your consumer loan PIN

Press 6 to change your commercial loan PIN

Press * to return to the main menu

 

Option 5 – To hear Eureka Bank Announcements

After you listen to the announcement(s):

Press 1 to repeat this information

Press 2 to return to the previous menu

Press 3 to return to the main menu

 

Option 6 – To hear office locations and hours

After you listen to the office locations and hours:

Press 1 to repeat this information

Press 2 to return to the previous menu

Press 3 to return to the main menu

To print this page, first single click in the middle of the screen, then select print function on your computer.

Return to Telephone Banking page.