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Here are some commonly asked questions about our Eureka by Web electronic banking system. If these do not help answer yours, call us at 412-681-8400 or e-mail us at info@eurekabancorp.com with your question.

· Accessing Eureka by Web
Questions about signing up for and accessing Eureka by Web.

· Computer Hardware and Software Requirements
Information about the type of computer hardware and software you will need for Eureka by Web, including links to free Internet browsers.

· Security Concerns
Information on passwords and access to other information on system security.

· Account Information and Transferring Funds on Eureka by Web
Find out how to view information on your accounts and transfer funds between your Eureka Bank accounts.

· Error Messages
Questions about error messages that may occur on Eureka by Web.

· Other Eureka by Web Functions
Information on other things you can do with Eureka by Web.

Accessing Eureka by Web

How do I sign up for Eureka by Web? If you already have a personal checking account at Eureka Bank, then call us at 412-681-8400 or e-mail us at info@eurekabancorp.com to request a Eureka by Web Application. You can also stop by the branch to pick up an application.

If you do not have a Eureka Bank checking account, you will need to visit our branch to open your account. At that time, we will also sign you up for Eureka by Web.

How long does the enrollment process take?
Generally speaking, you will be ready to use Eureka by Web within 3-5 business days. When we receive your completed application, we will verify the information and set up your account. You will receive notification that your application has been accepted and your customer identification number, also known as Login ID, and temporary password will be sent by e-mail to the e-mail address listed on your Eureka by Web Application.

How do I access Eureka by Web service the first time?
You can access Eureka by Web at http://www.eurekabancorp.com. Look for the Eureka by Web button or logo on the home page. Click on the SIGN ON button. Enter the Login ID and password you received by e-mail, then click the submit button. You will then be required to select your own unique password.

Computer Hardware and Software Requirements

Do I need any special hardware or software to use Eureka by Web?
You need a personal computer with a modem (preferably 28.8 k). You will need an Internet Service Provider (ISP) such as America Online, the Microsoft Network (MSN), CompuServe, or a local ISP. You will also need an Internet Browser with capacity to handle 128-bit encryption, such as Microsoft Internet Explorer 4.0 or higher, Netscape Navigator 4.7 or higher or America Online 4.5 or higher. If you need to upgrade your browser, see below.

How do I check what version browser I have?
Bring your browser up and go to Help on the tool bar. Click on Help, then on About (Name of your browser). That should bring up a small screen that describes which version of the browser you have.

I need to upgrade my Internet browser to 128-bit encryption. How do I do that?
Below are links to the free browser upgrade download sites for Netscape and Microsoft. If you are an AOL customer, go to keyword: 128browser, and follow the steps listed online to download their latest browser.

· Microsoft Internet Explorer

· Netscape Navigator

Security Concerns

How secure is Eureka by Web?
Eureka by Web brings together a combination of industry-approved security technologies to protect data for the Bank and for you, our customer. It features a password-controlled system entry, a VeriSign-issued Digital ID for the system's server, Secure Sockets Layer (SSL) protocol for data encryption, and a router loaded with a firewall to regulate the inflow and outflow of server traffic. For more in-depth information on our Eureka by Web security, please read the Security Statement.

How do I change my password?
You may change your Password at any time by selecting the Tools & Reminders button. You will then be prompted to type your current password and then select a new password. You will have to type your new password a second time to confirm the change. The Eureka by Web electronic banking system requires you to change your password every 90 days.

What if I forget my password?
If you forget your password or user ID, you can contact Eureka by Web Customer Service by clicking the Contact Us button on the bottom of the web page or by calling us at 412-681-8400. We will verify your identity and issue you a new temporary password. That password will be emailed to you.

When I go to the Sign In page my password is already filled in, that doesn't seem safe.
Automatically filling in a password is a function of your Internet browser, not Eureka Bank's website. To turn this function off, follow these steps:

· For Internet Explorer (IE) 5.0: Go to tools, then to Internet Options, then to Content, then to Auto Complete. The option to save your password is located here.

· For America Online: Click on My AOL, then go to preferences. Click on the WWW button. Click on the Content tab and change the option related to saving passwords.

Account Information and Transferring Funds on Eureka by Web

I just checked the balance in my account, is that how much I have in my account right now?
The account balances you see now are your account balance and activity as of the last business day before today, plus any Eureka by Web transactions you have made since then. Your account balances may not include any ATM, debit card or in branch transactions or checks which have cleared your account since then.

When will my Eureka by Web transactions be processed?
Transactions made prior to 4 p.m. on a business day are processed that evening. Transactions made after 4 p.m. on a business day or anytime on a weekend or holiday will be processed the next business day.

How far back can I see the history on my accounts?
Eureka by Web allows you to see the most recent 30 days history on all accounts.

Error Messages that may occur on Eureka by Web

Disabled - The user pressed the browsers back button or did not use the "Exit" button during previous Internet Banking session. Please contact 412-681-8400 to be re-enabled.

Log On Failed...Please try again - It is possible that you have entered your username and/or password incorrectly. The password is case sensitive so we recommend that you verify that your Caps Lock button is not turned on and that you have entered the password correctly. If you still are unable to access you account information, please contact 412-681-8400.

Other Eureka by Web Functions

How long does it take for the checks I ordered to arrive?
Generally speaking, orders of Clarke American checks take 5-10 business days.

How do I export transactions to Quicken®?
This is a two-step process:

· In Eureka by Web, click on History, and select the dates you want to display. Then click submit. When the details are displayed, select the Export History button at the top, and follow the instruction to export the file to Quicken®.

· Now open Quicken®. Select File, Import, and then enter the file name you created. (Note: This will import the transactions into Quicken®, and you will be able to use the normal procedures within Quicken® to reconcile your account.)

How do I export transactions to Excel®?
This is a two-step process:

· In Eureka by Web, click on History, and select the dates you want displayed. Then click submit. When the details are displayed, select the Export History button at the top, and follow the instruction to export the file to a spreadsheet (comma delimited text format). Save the file as a .txt file.

· Now open Excel®. Select File, Open, and then enter the file name you created. The Text Import Wizard will then open. Choose delimited file type then next. Choose comma delimiters then next, then finish.

How do I Print a Page?
To print any of the pages from your online account information, first single click in the middle of the screen, then select print function on your computer.

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