|
Note: All
references to the "Payment Service" and/or "the
Service" reflect the Bill Pay service offered by the financial
institution listed above.
BILL PAYMENT SERVICE
By providing the
Service with the names and account information of those persons or
entities to whom you wish to direct payment, you authorize the
Service to follow the payment instructions that it receives from you
through the software program. When the Service receives a payment
instruction, you authorize the Service to charge your transaction
account on the selected Scheduled Payment Date and remit funds to
the designated payee on your behalf.
While it is
anticipated that most transactions will be processed and completed
on the day after your selected Scheduled Payment Date and arrive
approximately five (5) business days after your selected Scheduled
Payment Date, it is understood that due to circumstances beyond the
control of the Service, particularly concerning delays in handling
and posting payments by slow responding companies or financial
institutions, some transactions may take a day or even a few days
longer to post to your account with the designated payee. For this
reason, it is recommended that all Scheduled Payment Dates selected
by you be five (5) business days before the actual due date, not the
late date and/or grace period. If you properly follow the procedures
described herein and the Service fails to send a payment according
to the payment instructions received, the Service will bear
responsibility for late charges ($50.00 maximum). In any other
event, including but not limited to choosing a Scheduled Payment
Date which is not five (5) business days before the due date or on
or past the due date stated on your invoice, the risk of incurring
and responsibility for paying any and all late charges or penalties
shall be borne by you.
A bill payment is
"in process" starting at 3:00 p.m. on the Business Day
prior to the scheduled Transmit Date and continuing up to the next
Business Day after the Scheduled Transmit Date. A bill payment is a
"pending Payment" starting from the time you enter payment
instructions until the payment is "in Process". A bill
payment is considered "Completed" on the next Business Day
after the scheduled Transmit Date. You may cancel or edit any
Pending Payment (including recurring payments) by following the
directions within the application. There is no charge for canceling
or editing a Pending Payment. We may not have a reasonable
opportunity to act on any stop payment or cancellation order given
after a payment is "in Process" and it is not possible to
stop or cancel a payment that is completed. If you desire to cancel
or stop any payment that is "in Process", then you must
call the Customer Service Department at 1-866-374-5913.
Although we will make every effort to accommodate your request we
will have no liability for failing to do so. Stop payment requests
sent to us via electronic mail or in any other manner will not reach
us in time for us to act on your request. Such stop payment requests
will be accepted only if we have a reasonable opportunity to act on
such requests. If you call, we may also require you to present your
request in writing within fourteen (14) days after you call. The
charge for each stop payment will be the current charge for such
service as listed in the fee schedule.
The Service will
use its best efforts to make all your payments properly. However,
the Service shall incur no liability if it is unable to complete any
payments initiated by you through the Service because of the
existence of any one or more of the following circumstances:
Your account
does not contain sufficient funds to complete the payment or
transfer;
The
Processing Center is not working properly and you know or have
been advised by the Service about the malfunction before you
execute the transaction;
The payee
mishandles or delays a payment sent by the Service;
You have not
provided the Service with the correct names or account information
for those persons or entities to which you wish to direct payment;
Circumstances
beyond the Services control (such as, but not limited to, fire,
flood, interference from an outside force) prevent the proper
execution of the transaction and the Service has taken reasonable
precautions to avoid those circumstances.
Provided none of
the foregoing five (5) exceptions to the Service performance
obligations are applicable, if the Service causes an incorrect
amount of funds to be removed from your transaction account or
causes funds from your transaction account to be directed to a
person or entity that does not comply with your payment
instructions, the Service shall be responsible for returning the
improperly transferred funds to your transaction account and for
directing to the proper recipient any previously misdirected
payments or transfers.
PROHIBITED PAYMENTS
The following
payments are prohibited through the Service:
Tax Payments
Court ordered
payments
Payments to
payees outside the United States
THE FOREGOING SHALL
CONSTITUTE THE SERVICES ENTIRE LIABILITY AND YOUR EXCLUSIVE
REMEDY. IN NO EVENT SHALL THE SERVICE BE LIABLE FOR ANY DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES,
INCLUDING LOST PROFITS (EVEN IF ADVISED OF THE POSSIBILITY THEREOF)
ARISING IN ANY WAY OUT OF THE INSTALLATION, USE, OR MAINTENANCE OF
THE EQUIPMENT, SOFTWARE, AND OR THE SERVICE.
Note:
Payment of taxes or court-directed payments through the Service is
prohibited.
EXCLUSIONS OF WARRANTIES
THE SERVICE AND
RELATED DOCUMENTATION ARE PROVIDED "AS IS" WITHOUT ANY
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT
LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE.
PASSWORD AND SECURITY
You agree not to
give service account access to any unauthorized individuals. If you
believe that someone may attempt to use the Service without your
consent or has transferred money without your permission, you must
notify the Service at once by calling us at 1-866-374-5913.
CHARGES
Bill Pay is FREE
for customers with a Eureka Bank checking account. Any fees associated with your
standard deposit accounts will continue to apply. You are
responsible for any telephone and Internet access charges.*
Additional
Fees: NSF Charge = $30.00, Stop Payment Charge = $25.00, and
Photocopy Fee = $3.00.
YOUR LIABILITY FOR UNAUTHORIZED
TRANSFERS
If your monthly
statement contains transfers that you did not make, notify us at
once. If you do not notify us within sixty (60) days after the
statement was mailed to you, you may lose any amount transferred
without your authorization after the sixty (60) days if we can prove
that we could have stopped someone from taking the money had you
told us in time.
LIMITATIONS ON THE USE OF THE BILL
PAYER SERVICE
You can get our
online Bill Pay service by requesting it through our website at www.eurekabancorp.com.
When you are approved, you will use the same user ID number and
password used when accessing our Internet banking service. Your Bill
Pay user ID and password will allow you to make payments from your
pre-selected checking account number to any payee that you have
entered. Bill payment transfers may only be made from a checking
account. Payments will be deducted from your checking account on the
day you have requested. You must allow five to seven business days
prior to the due date for bill payments. Payments initiated on
weekends and bank holidays will not be processed until the next
banking day. Although payments will be disbursed promptly, we cannot
and do not guarantee prompt receipt of payments sent through the
mails. You agree that we have no responsibility that you may incur
as a result of any failure or delay on the part of the Postal
Service in delivering any payment or on the part of any payee in
crediting any payment. You agree that we have no responsibility or
liability for any act or omission beyond that which is imposed on us
by law.
ERRORS AND QUESTIONS
In case of errors
and questions about your electronic transfers or payments, as soon
as you can, you should telephone us at (412) 681-8400, or write us
at:
Eureka Bank
3455 Forbes Avenue,
Pittsburgh, PA 15213-3253
If you think that
your statement or receipt is wrong or you need more information
about a transfer listed on the statement or receipt, we must hear
from you no later than sixty (60) days after you received the FIRST
statement on which the problem or error appeared.
You must:
Tell us the
dollar amount of the suspected error
Describe the
error or the transfer you are unsure about, and explain as clearly
as you can why you believe it is an error or why you need more
information
Tell us your
name and account number (if any)
If you tell us
orally, we may require that you send your complaint in writing
within ten (10) business days. We will determine whether an error
occurred within 10 business days after we hear from you and will
correct any error promptly. If we need more time, however, for most
errors, we may take up to 45 days to investigate your complaint or
question. If you believe that the error was a result of a foreign
initiated transfer or point of sale transaction, or if you have not
been an accountholder with us for more than 30 days, we may take up
to 90 days to investigate your complaint or questions. If we need
more than 10 days to investigate the error, we will credit your
account within 10 days for the amount you think is in error unless
you have not been an accountholder for at least 30 days, in which
case we will credit your account within 20 days for the amount you
think is in error, so that you will have the use of the money during
the time it takes us to complete our investigation. If we ask you to
put your complaint or question in writing and we do not receive it
within 10 business days, we may not credit your account.
We will tell you
the results within 3 business days after completing our
investigation. If we decide that there was no error, we will send
you a written explanation. You may ask for copies of the documents
that we used in our investigation.
DISCLOSURE OF ACCOUNT INFORMATION
TO THIRD PARTIES
We will disclose
information to third parties about your account or the transfers you
make only in the following situations:
Where it is
necessary for completing transfers; or
In order to
verify the existence and condition of your account to a third
party, such as a credit bureau or merchant; or
To a consumer
reporting agency for research purposes only; or
In order to
comply with a governmental agency or court orders; or
If you give
us your written permission.
MERCHANT OR PAYEE LIMITATION
The Service
reserves the right to refuse to pay any person or entity to which
you may direct a payment. The Service is obligated to notify you
promptly if it decides to refuse to pay a person or entity
designated by you. This notification is not required if you attempt
to pay tax or court related payments, which are prohibited under
this Agreement.
INFORMATION AUTHORIZATION
You agree that the
Service reserves the right to obtain financial information regarding
your account from a merchant or financial institution to resolve
payment-posting problems.
DISPUTES
In the event of a
dispute regarding the Service, you and the Service agree to resolve
the dispute by looking to the Agreement. You agree that this
Agreement is the complete and exclusive statement of the agreement
between you and the Service, which supersedes any proposal or prior
agreement, oral or written, and any other communications between you
the Service relating to the subject matter of this Agreement, the
terms of this Agreement shall control.
ASSIGNMENT
You may not assign
this Agreement to any other party. The Service may assign this
Agreement to any future, directly or indirectly, affiliated company.
The Service may also assign or delegate certain of its rights and
responsibilities under this Agreement to independent contractors or
other third parties.
NO WAIVER
The Service shall
not be deemed to have waived any or its rights or remedies hereunder
unless such waiver is in writing and signed by the Service. No delay
or omission on the part of the Service in exercising any rights or
remedies shall operate as a waiver of such rights or remedies or any
other rights or remedies. A waiver on any one occasion shall not be
constructed as a bar or waiver of any rights or remedies on future
occasions.
CAPTIONS
The captions of
Sections hereof are for convenience only and shall not control or
affect the meaning or construction of any of the provisions for this
Agreement.
CHANGES AND AMENDMENTS
We reserve the
right to make changes or amendments to this Disclosure/Agreement and
will notify you in advance of any change or amendment as required by
law and regulation.
GOVERNING LAW
This Agreement
shall be governed by and construed in accordance with the laws of
the State of Pennsylvania without regard to its conflicts of laws
provisions.
* Telephone and
Internet connection charges are the responsibility of the customer.
To print this
page, first right click in the middle of the screen, then select
print function on your computer.
Back
to Online Bill Payment page.
|